Privacy Policy
Your privacy matters. Learn how MilkMitra protects and handles your data with transparency and care.
GDPR Compliant
Following global standards
Secure Storage
Firebase encrypted infrastructure
Your Rights First
Full control over your data
Introduction
MilkMitra ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web platform.
By using MilkMitra, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
Name and contact information • Email address and phone number • Dairy center details • Farmer information you manage
Usage Data
App usage statistics • Device information • Log data and analytics
Location Data
With your consent, we may collect your device's approximate or precise location data to enable features such as center-based operations, delivery tracking, and regional analytics. You can disable location access at any time from your device settings.
Payment Data
When you purchase a subscription, payment is processed securely via Razorpay. We may collect billing details such as transaction ID, payment method, and subscription status. We do not store your full card or bank account details — these are handled entirely by Razorpay in accordance with PCI-DSS standards.
Business Data
Milk collection records • Payment transactions • Rate charts and pricing • Reports and analytics
How We Use Your Information
Provide and maintain our service
Process milk collections and payments
Send SMS notifications to farmers
Generate reports and analytics
Improve our application experience
Provide customer support
Ensure security and prevent fraud
Data Security
We implement industry-standard security measures to protect your data:
Encrypted data transmission (TLS 1.3)
Secure Firebase authentication
App lock with PIN/biometric
Regular security audits
Access controls and permissions
SOC 2 compliant infrastructure
Data Sharing
We do not sell your personal information. We may share data with:
• Payment gateway (Razorpay) for processing subscription payments
• Cloud storage providers (Firebase/Google Cloud) for data storage
• Analytics services for app improvement
All third-party services comply with applicable privacy laws and maintain their own privacy policies.
Your Rights
You have the right to:
Access
Request a copy of your data
Correct
Update inaccurate information
Delete
Remove your account and data
Export
Download your data in a portable format
Opt-out
Unsubscribe from communications
Withdraw
Revoke consent at any time
Data Retention
We retain your data as long as your account is active or as needed to provide services.
How to Request Data Deletion
Your account and data will be permanently deleted within 30 days. Once deleted, your data cannot be recovered. Certain data may be retained if required by Indian law or for legitimate business purposes (e.g., financial records for tax compliance).
Children's Privacy
Our service is not intended for users under 18 years of age. We do not knowingly collect information from children under 18.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy and updating the "Last Updated" date. Continued use of the service constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Email: support@milkmitra.in
Website: www.milkmitra.in
Address: Vrikshanova, Nashik, Maharashtra 422003
MilkMitra
The smartest way to manage your dairy business. Digitize your collection center with our comprehensive management system.